The Death of my Alternator

Yesterday as we were cruising along the highway I noticed that the battery indicator on my AE92's dashboard is lit up.  I started praying that the car wouldn't fail on me until I got home.  It was already late and we were still on the road going home.  I parked my car at SM Rosario and turned it off, to my surprise when I was trying to turn it back on again but it wouldn't.

I kept on praying until the car turned on again and I didn't left it turned off any more until we reach our house.

I signed up for Social Spark

This is a Sponsored Post written by me on behalf of IZEA. All opinions are 100% mine.






Yesterday my friend Daisy Pascual who owns tayoymagmunimuni.blogspot.com showed me how to become a Social Sparker. I was hesitant at first because I'm not sure if I'll be good on it, but heck what am I going to loose signing up for paid blogging.

First thing that I did was go to SocialSpark.  I then went and ahead and read their Code of Ethics.  After careful review and understanding and taking into consideration Daisy's advise I went ahead and Sign up for SocialSpark.  I guess I should start up and brush up my English language, find a better tool to improve my blogging skills and hopefully to get more exposure and tips from my fellow blogmates.  For those people that are into blogging, why don't you turn your site from a simple blog into a money earning one?

I knew a friend of mine who earns Php 30K just by blogging alone and the good part is it is not taxable.  You'll get the amount that you've worked for, which is helpful since I am a family man and I do have a lot of things to pay for and I also need to be sure that I can give my family a good life.   Come one and Join us in SocialSpark!

Vegetables and Kids

Every time I see a kid that does not like eating vegetables, I always tell myself how lucky I am that my daughter likes them.  Her favorite vegetable is bitter gourd in fact whenever her mom cooks this kind of dish she would be the first one to sit on the dining table.

She loves the bitter gourd with eggs and tomatoes which is known locally as "Chili Con Ampalaya".  How about your kid?

A vegetarian leaks.

PLDT Adventures

It seems that PLDT is getting nice to me.  All of a sudden I received a call from Melai De Dios, yup Rino Del Rosario's superviros.  She informed me that a sanction/ reprimand will be given to Rino regarding the incident that happened to me.  She apologize for what happened and was surprised when I told her that when I asked Rino for a name of the supervisor that he talked to, I was given her name.

She informed me that the day that I called she was out on a restday.  She gave the assurance that my voice will be heard, she even checked if I need anything else or if there is any problem with the service.  I told her that I called their repair department regarding my phone, which from time-to-time looses it's dial tone and the unit itself won't ring.

After the conversation, I received two more calls from PLDT giving me a follow up, which I really appreciate.  The repair man came in and got me a new handset.

Kudos to PLDT!

P.S.:  To tell you honestly, I asked Melai if I will be receiving death threats or bad DSL/Phone service because Rino might get back with me.

Passport Renewal Adventures

Last May I signed up for a schedule for me to be able to renew my passport.  The schedule that was given to me was July 13 onwards, I opted to choose July 19 since it's the day that I will be reporting back to work from an off.

I woke up around 4:30AM and prepared the documents needed, old passport, NSO birth certs in case they asked me to produce one, application form, reservation letter and xerox copies of them.  I was at the new DFA building around 6:45AM, I just walked from the Airport Road to the DFA Asean building.  I was happy to see that the new buildings has more guards, courteous employees and less/ no fixers at all.  I gave them my application form and showed me where would I fall in line.

I've met a lot of people that day renewing and applying for new passports.  I entered the DFA building around 9AM and lined up on the first step which was the verification process.  DFA personnels provided seats for all of us, it is nice to see that once you are inside the building you would see the that the only person standing are the DFA personnels.

After 5 minutes in waiting I saw myself using the escalator heading to the last 2 steps which is paying the fees and getting myself photographed and enrolled on the system.  Passport application is now done in 3 steps, processing/verification, payment and enrollment. I'm tired of going back on Aug 16, 9-11AM to get my new passport so I had it delivered courtesy of the TeleServ ladies so I went ahead and paid Php 120.00 to one of them to have it delivered.  Passport fee for 20 working days is Php 950.00.

Overall I was really impress with the improvements that the DFA made with regards to the passporting service.

PLDT Customer Service Experience Part 3

I responded to her e-mail and also contacted their 171 hotline and this time around I got to talked to Whipperson Manalo who was very helpful and courteous and had explained to me everything that I needed to know.  We were disconnected but lo' and behold Leony Perez was calling my mobile phone and explained to me the process that my application was going through.  She told me that the request has been expedited already, their linemen already found out that I will be using the same port and configuration just like what I was telling Rino.  I told Rino that all that needs to be changed is the telephone wire from the cabinet to the new house which is just one car away from the previous house.

She told me as well that my bill will be adjusted from the day that I have requested it to be transferred up until the day they reconnect me back to life/DSL/internet.  From a very frustrating customer I ended up being happy with the way Leony and Whipperson handled my case.  To add to that they both called me on my cellular phone to tell me that the installation would happen sometime this Saturday.

23 July 2010

Dear Leony Perez,

I appreciate that you have spent your time reading and responding to my mail.  Please be informed that I called your hotline again and Jeff Fernando answered on the other line.  He explained to me that I will be still be billed from the date that I have requested my service to be transferred until they fully restore my service to the new house. He told me that what I need to do is to cancel the request and go back once again to PLDT Rosario Business Office and sign another request this time use the Transfer with Effective Date in order for me not to be billed for the service that I was not able to use.  This is really eating too much of my time and is a big inconvenience/ hassle to me going back and forth without any resolution or time frame given.  Oh, a time frame could be given but I am not sure if I am being given the correct one.

I wish that somebody from PLDT would contact me and would tell what do I really need to do, would explain to me if I am going to be billed or not and would tell me where the is my application going thru.  I wish that you could send feedback thru e-mail, phone or text to keep your subscribers updated with their request.  Being a veteran in call centers, I know how important it is to relay every inch of information to our customers.

Do you have a direct extension that I can reach you in the event that I wish to talk to you?  Is there a toll free number to reach you guys?

Should you need any further information, please do not hesitate to contact me.

Best regards,
 Jonathan B. Profeta

PLDT Customer Service Experience Part 2

I checked my mail today and was surprised that someone from PLDT responded to my mail.

Dear Mr. Profeta:

 

Please accept our apologies for the experience you had with our service.  All members of our staff are required to conduct business with utmost courtesy, professionalism and efficiency at all times.  We regret that you did not find this to be the case when you dealt with us.  Please be assured, however, that we will review the entire handling to avoid a repeat of the same incident.

 

With regards to your request for transfer, we have this coordinated with the concerned division and be assured that we will monitor this until completion.

 

Again, we are sorry for the untoward incident. We would like you to know that we appreciate your valuable feedback as it gives us the opportunity to identify areas for service improvement.

 

Thank you.

 

 

Respectfully,

 

LEONY PEREZ

Customer Care Analyst

Customer Care

PLDT Customer Service Experience Part 1

Last Monday, July 19 my wife and I went to PLDT Business Office in Rosario, Cavite to file for service/ phone transfer.  I filled up a form and was told that it would take 2-3 working days for my service to be transferred.  The person that I spoke with didn't bother explaining to me the other boxes that she checked on the form.  I was told that I will be billed for Php 1,100.00 if I will be transferring my service and Php 2,300.00 if I will be using my mom's active phone for it to have DSL.  I opted to use the first option since it is much more cheaper and it will be included on my bill.

I made a follow-up call last July 22 and talked to Rino Del Rosario and was treated badly.  I went ahead and searched for all the PLDT e-mail addresses that I can find on the internet.  See my e-mail below:

22 July 2010

To Whom It May Concern:

Good day!

I wrote this letter to let you know what happened to me when I used 171 to reach PLDT Customer Care.  Last Monday, July 19 I went to your PLDT Rosario Cavite Business Office to have my current service be transferred to a different house which is around 20~30 steps away from the one that I reside.  I was told that I have to pay Php 1,100.00 and this will be entered thru my bill.  I asked them if I could use my Mom's active phone instead, they said that I have to shell out Php 2,300.00.  Left without any choice I opted to have my current phone be transferred.  I was told that the process would take 2-3 working days.

Today at exactly 8:30AM, I dialed 171 and after 5 attempts it finally proceeded with the answering system.  After waiting for about 5 minutes someone from the other line answered it.  His name was Rino Del Rosario.  His doesn't sound joyous and helpful it seems that he was tired answering phone calls.  I sensed that he'd like to finish the call without explaining to me what needs to be done or what is going on.  I told him that I've called in to follow up with the service request and told him my story.  He told me that it would now take 2-3 weeks, he told me that it is the policy and that my request has been forwarded to the LINEMEN already.  I asked him if I will be billed and he said that per my request it was a simultaneous transfer which I was not aware of.  I told him that when I applied for the request the person who assisted me didn't asked me about it.  I was never asked nor did the person explained to me the difference.  He told me that all that he can do is to submit a request and I need to go back to the business office to have it changed.  Wow!  What a great system/CRM tool you have in place.  Even transferring from one department to the other is a headache.  Knowing that you guys are Telecoms expert, you do not have this technology or process in place.

Now what irritates me is his behavior towards a customer.  I hope I am the only who suffered this with Rino Del Rosario.  He put me on hold twice, I guess I was put on "mute" because I didn't here any kind of background music.  Another negative points for that rep.  I asked him to get me any supervisor that is available on the floor.  He put me on hold and then went back with a name.  He told me that the name of his supervisor is Melai De Dios, and that the she is currently engaged on another call and that all that he can do is to get my contact details.  I told him that there should be another supervisor on the floor, he told me that it is for a different department.  Please do not tell me that you only have one team leader to support a very big team.  I know for a fact that there could be 3 or more team leader/ supervisor available.  This is were I got fed up with Rino,  I asked him to give me the name of Melai's supervisor or manager.  He told me, "Pangalan po ng supervisor?".  Then all that I heard was the tone that HE HANGED UP ON ME.  He didn't bother calling me back I know for a fact that on my service request/ application form and correspondence I have other phone numbers listed.

Rino Del Rosario was arrogant, eager to release the call, he raised his voice while talking to me.  I can feel and sense from the way he talked to me.  Instead of being a happy customer and accepting the fact that I need to wait for another 3 weeks I felt agitated and angry and would like to get back with him.  Is this what kind of customer service you guys provide?

I hope you can fix the billing issue, I was told that I will never be billed since I am requesting for transfer.  I hope that you guys can take action with my request to be transferred.  I hope you guys get back with Rino Del Rosario and Melai De Dios and teach them how to handle customers.  Create a systems/ software that are linked together, improve your PABX system, get more reps to answer the phone calls.  I would like to hear from you the soonest possible time.

In case that you do not believe that I have an account with you, my details are listed below.

Account Phone Number:  046 43X XXXX
Alternate Phone Numbers:  0928 XXX XXXX or 046 43X XXXX
E-mail:  jbprofeta@yahoo.com

Service Request/ Order Number:  2335398 (this number was given to me by Rino Del Rosario)

I hope that my voice/ concern can be heard by the PLDT Management.  I know that I am only a residential customer and you wouldn't loose millions if I back out from my service.  But please let my voice be heard.

 

Should you need any further information, please do not hesitate to contact me.

Best regards,

JonPro
*** Please consider the environment before printing this e-mail

Spicy Fried Chicken

I came home late today and was not able to see my cute kid and daughter before going to school.  Sigh, they might be on a hurry to go to school since it's my daughter's long exam this week.

I stepped inside the kitchen and was surprised to see the fried chicken that my wife cooked.  I ate 2 pieces and it was not until I consumed the first one that I tasted the spice she put on it.  I loved it!

NeoBux

Alas after 12 months being a member I finally transferred my NeoBux earnings to PayPal and then to my bank account, after waiting for 2 days I can now say that it really works.  I earned Php 1.4k from clicking ads and because of this my wife now wants to click those ads everyday.

I wonder what's next?