Mouth Ulcers

My daughter had mouth ulcers last month and because of this she's been having a hard time eating and drinking.  Afraid of being dehydrated my wife and I decided to confine her in the hospital.

She was confined for around 2 days and was given an oral spray, Kamillosan.  If you are going to purchase this from Mercury Drug it is around Php 350.00 but if you are going to get it from the hospital it was around Php 400+.

Since we have a health card, Maxicare we opted to get it from the hospital.  We weren't able to consume the entire bottle so up until now we still have stocks!

Signing On Again

Whew, after months of hibernation Rollin' is back online.

Philippine E-Passport - Received

Last July 19, 2010 - I went to DFA ASEANA to renew my passport.  Now after a month of waiting my new passport has arrived last August 18, 2010.  Prior to the delivery I called the number that was printed on the claim stub to follow-up my passport.  The person that I talked to told me that it was picked up last August 16, I called them last August 17.

I was very excited to see the new Philippine E-Passport can't wait to use it.

Transition Training - Done

Whew!

Finally, after two tiring weeks I am finally done with our transition project.  I am happy to see my trainees passed their tests.  Everything that we have done is worth it, next stop is for me to coach them and monitor their calls and troubleshooting to ensure that we meet the requirements.

I am hoping that after this everything would be back to normal.

The Death of my Alternator

Yesterday as we were cruising along the highway I noticed that the battery indicator on my AE92's dashboard is lit up.  I started praying that the car wouldn't fail on me until I got home.  It was already late and we were still on the road going home.  I parked my car at SM Rosario and turned it off, to my surprise when I was trying to turn it back on again but it wouldn't.

I kept on praying until the car turned on again and I didn't left it turned off any more until we reach our house.

I signed up for Social Spark

This is a Sponsored Post written by me on behalf of IZEA. All opinions are 100% mine.






Yesterday my friend Daisy Pascual who owns tayoymagmunimuni.blogspot.com showed me how to become a Social Sparker. I was hesitant at first because I'm not sure if I'll be good on it, but heck what am I going to loose signing up for paid blogging.

First thing that I did was go to SocialSpark.  I then went and ahead and read their Code of Ethics.  After careful review and understanding and taking into consideration Daisy's advise I went ahead and Sign up for SocialSpark.  I guess I should start up and brush up my English language, find a better tool to improve my blogging skills and hopefully to get more exposure and tips from my fellow blogmates.  For those people that are into blogging, why don't you turn your site from a simple blog into a money earning one?

I knew a friend of mine who earns Php 30K just by blogging alone and the good part is it is not taxable.  You'll get the amount that you've worked for, which is helpful since I am a family man and I do have a lot of things to pay for and I also need to be sure that I can give my family a good life.   Come one and Join us in SocialSpark!

Vegetables and Kids

Every time I see a kid that does not like eating vegetables, I always tell myself how lucky I am that my daughter likes them.  Her favorite vegetable is bitter gourd in fact whenever her mom cooks this kind of dish she would be the first one to sit on the dining table.

She loves the bitter gourd with eggs and tomatoes which is known locally as "Chili Con Ampalaya".  How about your kid?

A vegetarian leaks.

PLDT Adventures

It seems that PLDT is getting nice to me.  All of a sudden I received a call from Melai De Dios, yup Rino Del Rosario's superviros.  She informed me that a sanction/ reprimand will be given to Rino regarding the incident that happened to me.  She apologize for what happened and was surprised when I told her that when I asked Rino for a name of the supervisor that he talked to, I was given her name.

She informed me that the day that I called she was out on a restday.  She gave the assurance that my voice will be heard, she even checked if I need anything else or if there is any problem with the service.  I told her that I called their repair department regarding my phone, which from time-to-time looses it's dial tone and the unit itself won't ring.

After the conversation, I received two more calls from PLDT giving me a follow up, which I really appreciate.  The repair man came in and got me a new handset.

Kudos to PLDT!

P.S.:  To tell you honestly, I asked Melai if I will be receiving death threats or bad DSL/Phone service because Rino might get back with me.

Passport Renewal Adventures

Last May I signed up for a schedule for me to be able to renew my passport.  The schedule that was given to me was July 13 onwards, I opted to choose July 19 since it's the day that I will be reporting back to work from an off.

I woke up around 4:30AM and prepared the documents needed, old passport, NSO birth certs in case they asked me to produce one, application form, reservation letter and xerox copies of them.  I was at the new DFA building around 6:45AM, I just walked from the Airport Road to the DFA Asean building.  I was happy to see that the new buildings has more guards, courteous employees and less/ no fixers at all.  I gave them my application form and showed me where would I fall in line.

I've met a lot of people that day renewing and applying for new passports.  I entered the DFA building around 9AM and lined up on the first step which was the verification process.  DFA personnels provided seats for all of us, it is nice to see that once you are inside the building you would see the that the only person standing are the DFA personnels.

After 5 minutes in waiting I saw myself using the escalator heading to the last 2 steps which is paying the fees and getting myself photographed and enrolled on the system.  Passport application is now done in 3 steps, processing/verification, payment and enrollment. I'm tired of going back on Aug 16, 9-11AM to get my new passport so I had it delivered courtesy of the TeleServ ladies so I went ahead and paid Php 120.00 to one of them to have it delivered.  Passport fee for 20 working days is Php 950.00.

Overall I was really impress with the improvements that the DFA made with regards to the passporting service.

PLDT Customer Service Experience Part 3

I responded to her e-mail and also contacted their 171 hotline and this time around I got to talked to Whipperson Manalo who was very helpful and courteous and had explained to me everything that I needed to know.  We were disconnected but lo' and behold Leony Perez was calling my mobile phone and explained to me the process that my application was going through.  She told me that the request has been expedited already, their linemen already found out that I will be using the same port and configuration just like what I was telling Rino.  I told Rino that all that needs to be changed is the telephone wire from the cabinet to the new house which is just one car away from the previous house.

She told me as well that my bill will be adjusted from the day that I have requested it to be transferred up until the day they reconnect me back to life/DSL/internet.  From a very frustrating customer I ended up being happy with the way Leony and Whipperson handled my case.  To add to that they both called me on my cellular phone to tell me that the installation would happen sometime this Saturday.

23 July 2010

Dear Leony Perez,

I appreciate that you have spent your time reading and responding to my mail.  Please be informed that I called your hotline again and Jeff Fernando answered on the other line.  He explained to me that I will be still be billed from the date that I have requested my service to be transferred until they fully restore my service to the new house. He told me that what I need to do is to cancel the request and go back once again to PLDT Rosario Business Office and sign another request this time use the Transfer with Effective Date in order for me not to be billed for the service that I was not able to use.  This is really eating too much of my time and is a big inconvenience/ hassle to me going back and forth without any resolution or time frame given.  Oh, a time frame could be given but I am not sure if I am being given the correct one.

I wish that somebody from PLDT would contact me and would tell what do I really need to do, would explain to me if I am going to be billed or not and would tell me where the is my application going thru.  I wish that you could send feedback thru e-mail, phone or text to keep your subscribers updated with their request.  Being a veteran in call centers, I know how important it is to relay every inch of information to our customers.

Do you have a direct extension that I can reach you in the event that I wish to talk to you?  Is there a toll free number to reach you guys?

Should you need any further information, please do not hesitate to contact me.

Best regards,
 Jonathan B. Profeta

PLDT Customer Service Experience Part 2

I checked my mail today and was surprised that someone from PLDT responded to my mail.

Dear Mr. Profeta:

 

Please accept our apologies for the experience you had with our service.  All members of our staff are required to conduct business with utmost courtesy, professionalism and efficiency at all times.  We regret that you did not find this to be the case when you dealt with us.  Please be assured, however, that we will review the entire handling to avoid a repeat of the same incident.

 

With regards to your request for transfer, we have this coordinated with the concerned division and be assured that we will monitor this until completion.

 

Again, we are sorry for the untoward incident. We would like you to know that we appreciate your valuable feedback as it gives us the opportunity to identify areas for service improvement.

 

Thank you.

 

 

Respectfully,

 

LEONY PEREZ

Customer Care Analyst

Customer Care

PLDT Customer Service Experience Part 1

Last Monday, July 19 my wife and I went to PLDT Business Office in Rosario, Cavite to file for service/ phone transfer.  I filled up a form and was told that it would take 2-3 working days for my service to be transferred.  The person that I spoke with didn't bother explaining to me the other boxes that she checked on the form.  I was told that I will be billed for Php 1,100.00 if I will be transferring my service and Php 2,300.00 if I will be using my mom's active phone for it to have DSL.  I opted to use the first option since it is much more cheaper and it will be included on my bill.

I made a follow-up call last July 22 and talked to Rino Del Rosario and was treated badly.  I went ahead and searched for all the PLDT e-mail addresses that I can find on the internet.  See my e-mail below:

22 July 2010

To Whom It May Concern:

Good day!

I wrote this letter to let you know what happened to me when I used 171 to reach PLDT Customer Care.  Last Monday, July 19 I went to your PLDT Rosario Cavite Business Office to have my current service be transferred to a different house which is around 20~30 steps away from the one that I reside.  I was told that I have to pay Php 1,100.00 and this will be entered thru my bill.  I asked them if I could use my Mom's active phone instead, they said that I have to shell out Php 2,300.00.  Left without any choice I opted to have my current phone be transferred.  I was told that the process would take 2-3 working days.

Today at exactly 8:30AM, I dialed 171 and after 5 attempts it finally proceeded with the answering system.  After waiting for about 5 minutes someone from the other line answered it.  His name was Rino Del Rosario.  His doesn't sound joyous and helpful it seems that he was tired answering phone calls.  I sensed that he'd like to finish the call without explaining to me what needs to be done or what is going on.  I told him that I've called in to follow up with the service request and told him my story.  He told me that it would now take 2-3 weeks, he told me that it is the policy and that my request has been forwarded to the LINEMEN already.  I asked him if I will be billed and he said that per my request it was a simultaneous transfer which I was not aware of.  I told him that when I applied for the request the person who assisted me didn't asked me about it.  I was never asked nor did the person explained to me the difference.  He told me that all that he can do is to submit a request and I need to go back to the business office to have it changed.  Wow!  What a great system/CRM tool you have in place.  Even transferring from one department to the other is a headache.  Knowing that you guys are Telecoms expert, you do not have this technology or process in place.

Now what irritates me is his behavior towards a customer.  I hope I am the only who suffered this with Rino Del Rosario.  He put me on hold twice, I guess I was put on "mute" because I didn't here any kind of background music.  Another negative points for that rep.  I asked him to get me any supervisor that is available on the floor.  He put me on hold and then went back with a name.  He told me that the name of his supervisor is Melai De Dios, and that the she is currently engaged on another call and that all that he can do is to get my contact details.  I told him that there should be another supervisor on the floor, he told me that it is for a different department.  Please do not tell me that you only have one team leader to support a very big team.  I know for a fact that there could be 3 or more team leader/ supervisor available.  This is were I got fed up with Rino,  I asked him to give me the name of Melai's supervisor or manager.  He told me, "Pangalan po ng supervisor?".  Then all that I heard was the tone that HE HANGED UP ON ME.  He didn't bother calling me back I know for a fact that on my service request/ application form and correspondence I have other phone numbers listed.

Rino Del Rosario was arrogant, eager to release the call, he raised his voice while talking to me.  I can feel and sense from the way he talked to me.  Instead of being a happy customer and accepting the fact that I need to wait for another 3 weeks I felt agitated and angry and would like to get back with him.  Is this what kind of customer service you guys provide?

I hope you can fix the billing issue, I was told that I will never be billed since I am requesting for transfer.  I hope that you guys can take action with my request to be transferred.  I hope you guys get back with Rino Del Rosario and Melai De Dios and teach them how to handle customers.  Create a systems/ software that are linked together, improve your PABX system, get more reps to answer the phone calls.  I would like to hear from you the soonest possible time.

In case that you do not believe that I have an account with you, my details are listed below.

Account Phone Number:  046 43X XXXX
Alternate Phone Numbers:  0928 XXX XXXX or 046 43X XXXX
E-mail:  jbprofeta@yahoo.com

Service Request/ Order Number:  2335398 (this number was given to me by Rino Del Rosario)

I hope that my voice/ concern can be heard by the PLDT Management.  I know that I am only a residential customer and you wouldn't loose millions if I back out from my service.  But please let my voice be heard.

 

Should you need any further information, please do not hesitate to contact me.

Best regards,

JonPro
*** Please consider the environment before printing this e-mail

Spicy Fried Chicken

I came home late today and was not able to see my cute kid and daughter before going to school.  Sigh, they might be on a hurry to go to school since it's my daughter's long exam this week.

I stepped inside the kitchen and was surprised to see the fried chicken that my wife cooked.  I ate 2 pieces and it was not until I consumed the first one that I tasted the spice she put on it.  I loved it!

NeoBux

Alas after 12 months being a member I finally transferred my NeoBux earnings to PayPal and then to my bank account, after waiting for 2 days I can now say that it really works.  I earned Php 1.4k from clicking ads and because of this my wife now wants to click those ads everyday.

I wonder what's next?

Day 1: 1 Hour Walk

Today my wife and I started our journey of getting fit.  Yup you heard it right, getting fit!

My daughter goes to Hermano Miguel Intergrated School and from here there is a subdivision that is not that much populated yet.  Since we're both BIG we decided to loose some weight and trim down.  We packed our shoes and water jug and head on for a very long, tiring but Happy walk.

We started by stretching our muscles, arms and knees and then head on for a jog.  We stopped by the Shrine and made 40 repetitions of jumping jack, stairs and circled around the for about 1 repetition.  Then we head on back to the car park.

On day 2 we are planning to walk/ run/ jog 3 times.

JonPro

Rolla Lift

As I was searching the net today for a new template I stumbled upon a site that offers free templates.  I've searched and tried many different templates until I chanced upon this Travel Affair template.  I tried it and showed it to my friends and got good feedback.

Welcome to the the new Rolla template.

JonPro

Flat Tire!

I woke up around 4PM last Thursday only to see that one of my front tire was FLAT!  What the heck happened here?  I removed it immediately and it took me 20+ minutes to remove it, why?  Because I do not know how to use the jack that came with my car.

I then brought it to a nearby vulcanizing shop where they immediately filled it with air and to our surprise air came out hissing very fast.  Lo and behold we found out that the tire itself got stuck on the lip of the mags.  To my relief they were able to fix it.

Time for me to get a new set of tires...

Health Update

Last Monday we visited my wife's endocrinologist and we got some good news.  Her TSH already went down to 1.00 from 30.00 in probably 2 months time.  We were advised to continue with her medicines Euthyrox and Janumet and see him again after 2 months.

We then went to her Neurologist last Tuesday and because she is slimming down, getting sexier her anti-anxiety meds were reduced to half-table every other day for a month and she now stopped taking anti-cholesterol drugs.  On our next appointment she'll be having blood chemistry exams and we are hoping for good results.

According to her doctors she had the following conditions:

• Metabolic Syndrome
• Hypothyroidism

Rolla's Battery Got Discharged

Yesterday my car battery failed on me.  I forgot to turn off my headlights last night while I was at work.  When I tried starting my car I couldn't hear a noise or even a click to let me know that current is flowing.

Lo' and behold, it won't start.  I started looking for someone who has a jumper cable so that I could start it up but my searching failed.  Luckily one of my former NAM team mates Brian Arica had his car parked right in front of mine, I hurriedly call my brother-in-law to teach me what should I do.

He told me that I need to get a good known working battery, Brian has a 2SMF while I have 1SNF.  He told me to tap connect my wires to the correct poles and start the car.  It worked like a charm, next thing he told me to do is to remove the positive wire and make sure that it won't contact/ touch any metal part for this would cause a short circuit.  After removing the positive wire I then removed the negative wire and reconnected them red/ positive comes first and soon enough I was heading back home.

Right after changing my outfit I immediately took the car battery to our good old battery charging friend for Php 60.00 they charged it all up and it is now working. 

In case you would like to know more about Car Batteries and how it gets discharged feel free to visit the following links:

• A Shocking Expose: Your Car's Battery
• WikiPedia: Car Battery 
• What causes car batteries to fail? 
• Why does your car battery self discharge? 

NeoBux: Pay Per Click

Are you looking for something that would give you money?  Why wait, go ahead and sign-up in NeoBux and your life would change.  Want to know more?  Just click the image below and you're life would change.

Tuning up my Rolla

Yesterday, I visited my Rolla and I was surprised to see her without her wheels.  Luckily, her break pads were still thick.  It's been a week since I last saw her and all that I can say is that she deserves this treatment this is the first time that she had undergone mechanical treatment.

Ninong Larry showed me the things that he already replaced and would be replacing.  We were fortunate that nothing happened to us while we were still using Rolla.  Her clutch disc, release bearing were sliding already there were washers inside it.  The CV Joints, Ball Joints, tie rods has been replaced as well.  In the next coming days Ninong will open the engine to fix the oil leaks, replace the gaskets, oil seals, fuel filter, o-rings and most especially the Timing belts and tensioners.

Remembering Daddy Ben

This coming May 30, 2010 our family would like to ask everyone to pray for the soul of our Dad.



Benjamin Velasco Profeta
01/22/1946 ~ 05/30/2009

Fixing My Rolla

We won't be having our regular Rolla Adventures for the next week or so.  The reason behind this is that my Rolla is scheduled to have her tuned-up.  This would be her first tune-up since we got her last February.  Days before this, she was acting very weird, her idle started to drop, oils coming out from the engine, squeaking sound can be heard from the breaks and probably from the tires and whenever you step on the clutch you can hear the pressure plate.

I brought her to our Ninon Larry from Tanza to have her checked and fix.  We're hoping that after this it would be a good ride, for our next destination would be Mall of Asia and Manila Ocean Park.

Round Trip Ride to Silang

Last Friday after getting off from work I fetched my mom and went straight to Silang Cavite where my Sister-in-law and nieces went for a two-week vacation.  My Rolla was scheduled to be tuned-up the next day so I went ahead and tested it, it was having idling problems, break issues and oil leak.

Luckily after 1.5 hours we were there in Silang and haven't had any sleep, we packed their things up and went back to Rosario.  Fortunately my Rolla was still A-okay.

Thank You for All The Blessings

Patience is a virtue...

Today is going to be a good good day!

Earning an Income while Online

Are you in need of money?  Do you have internet access but does not know what to do?  Feel free to sign-up by clicking the link below and start your way to success.

Health Update

A month ago my wife was diagnosed with hypothyroidism.  This year she was confined to the hospital for four times already, luckily the Lord was so great that we are still strong and fighting.  Her neurologist Dra. Imelda Medina Icasiano referred us to an Endocrinologist, Dr. Jose Miranda from Crisostomo Hospital.

We went there last month and she was given Euthyrox and Janumet to lower her thryroid hormone and sugar.  I can say that it was effective, after a month her TSH and FBS level went down. Dr. Miranda was very happy with the outcome and so are we.  He advised us to continue taking the medicines that he gave and make a follow up on the 2nd day of June.

He also wrote a letter for Dra. Icasiano which we will bring on Tuesday 4/27 for her checkup.

Sigol Restaurant

Those who wanted to eat on a Korean Restaurant and are residents of Cavite especially Rosario, Cavite City, Noveleta and those nearby towns, you can try eating at Sigol Restaurant.

I apologize for the crappy pics, we took it using a cellphone.  We'll visit the Resto again and bring a camera.

My Birthday in Tagaytay.

Late post na po ito...

To celebrate my birthday and to treat my family.  We went to Tagaytay to try out Mushroom Burger.  Since we already have a car (a gift from my ate and kuya, thanks po), we first heard mass at La Salette near Tagaytay.  The homily was about forgiveness, it was about the prodigal son.  The priest was able to convey the message and I felt relieve.  We strolled around the missionary and enjoyed its scenic beauty.

After visting the missionary, we then went on to Tagaytay to have lunch at Shakey's and then enjoyed the view.

They are my inspirations in life....

Audrey Jayleen's Moving Up

Our daughter had her Moving Up Ceremony last March 30. It was a very fun-filled day for all of us.  My sister and her kids joined us since her eldest was tasked to sing on that day.  I was also tasked to give a testimonial speech on what the school contributed for the well-being of my daughter.

 

Audrey Jayleen Robledo Profeta

 My Family

HMIS Junior Prep Gabriel

Teacher Peggy and Audrey

After the ceremony we then went on to celebrate her day.

Aileen @31

My wife celebrated her 31st birthday last April 23 and we had a very wonderful dinner.  It was a family reunion as well, my brother-in-law JR visited us and all my nieces, nephew, siblings joined us.

Water Camp Adventures

It was Monday afternoon when my brother and I was able to force Mom to take us all to Water Camp.  It took us almost a 10 minutes and tons of hugs and kisses from her grand children before she approves.  We all agreed to have an impromptu reunion since my brother will be leaving again to Thailand.  We all had our shares on that swimming trip, you can see from our pictures how happy are the kids.  For Php 180.00 per head we all enjoyed the fun and excitement at Water Camp.  Do you want to experience how it is inside the Water Camp Resort?  Feel free to contact them thru their website -- http://www.watercampresort.com/