PLDT Customer Service Experience Part 2

I checked my mail today and was surprised that someone from PLDT responded to my mail.

Dear Mr. Profeta:

 

Please accept our apologies for the experience you had with our service.  All members of our staff are required to conduct business with utmost courtesy, professionalism and efficiency at all times.  We regret that you did not find this to be the case when you dealt with us.  Please be assured, however, that we will review the entire handling to avoid a repeat of the same incident.

 

With regards to your request for transfer, we have this coordinated with the concerned division and be assured that we will monitor this until completion.

 

Again, we are sorry for the untoward incident. We would like you to know that we appreciate your valuable feedback as it gives us the opportunity to identify areas for service improvement.

 

Thank you.

 

 

Respectfully,

 

LEONY PEREZ

Customer Care Analyst

Customer Care